Home | About Tilehaus | Contact Us
303 Bruce Street | Verona, WI 53593
888-387-3280 (V) | 608-237-7291 (F)
Check-out the FAQ page for more information on many subjects related to working with Tilehaus on your tile project.
Tilehaus accepts online orders from homeowners, architects/designers, and contractors using our secure and convenient online ordering system. Alternatively, we welcome your phone order using our toll-free number at 1-888-439-8453 (1-888-387-3280) during the hours of 9AM – 5PM CST , Monday – Friday.
All orders must be pre-paid. Online orders are placed with Visa, MasterCard, Discovery or American Express accounts. Purchase orders are accepted when accompanied by a business check.
Your order with PennyTile.com will be processed and fulfilled by Tilehaus, LLC, a specialty tile marketing and distribution company that manages a portfolio of tile brands that include SubwayTile.com, HexTile.com, and BungalowTile.com.
Your online order for PennyTile.com is transferred to Tilehaus.com, where your order is actually processed. A secure customer transaction using the industry standard security protocol applies 128-bit encryption, known as SSL, to establish a secure link with each customer. In addition, real-time verification of our Tilehaus.com e-commerce domain identity is assured through the TrustLogo seal found on the site's home page and check-out page. By simply pointing your cursor at the TrustLogo, a real-time request for validation of Tilehaus.com is made to the IdAuthority. Our credentials are returned in a dynamically generated 'certificate' providing peace of mind to our website visitors.
Products designated as 'in-stock' in the online product description will typically ship within 2 business days. Please allow 2 to 3 weeks for shipment of all other product orders.
The Tilehaus Terms and Conditions of Sale is available as a PDF document that can be viewed and printed by following this link.
Shipment terms are FOB Verona, WI (or origination point if shipped from another location). Orders placed online offer several delivery options, including standard ground delivery (UPS) and a common freight carrier option that becomes economical for shipments of approximately 250 pounds or more.
Questions or comments sent by email to "info <at> hextile.com" will be responded to promptly. We can also be reached by phone at 1-888-439-8453 (1-888-387-3280) during business hours ( 9AM - 5PM CST , Monday - Friday).
The Care and Installation Instructions insert included in every Tilehaus shipment is also available as a PDF document that can be viewed and printed by clicking on this link.
Trade clients may qualify for one of three discount levels (contractor, designer/architect or dealer). Please use our Trade Account Application form to set-up your trade account.
Customer information provided to Tilehaus is considered confidential and will not be shared or sold to others. Tilehaus reserves the right to communicate product updates, policy changes, or other relevant information to our customer base.